Last Updated: 06-22-2025
1. 14-Day Right to Cancel
Under UK law, you have 14 days from receiving your order to request a return.
You then have an additional 14 days to send the item back.
2. Eligibility for Returns
Items must be:
Unused
In original packaging
In resellable condition
We reserve the right to refuse returns that do not meet these conditions.
3. Non-Returnable Items
We cannot accept returns for:
Used items
Perishable goods
Items damaged by misuse
4. Refund Process
Once we receive and inspect your return:
Refunds are processed within 5–10 business days
Refunds are issued to the original payment method
Original shipping costs are non-refundable unless the item is faulty.
5. Faulty or Damaged Items
If your item arrives damaged or defective:
Contact us within 48 hours of delivery
Provide photos of the issue
We will offer a replacement or full refund.